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Managing employee relations in the hotel and catering industry

Pengarang : Lucas, Rosemary E. -
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Service quality in hospitality organizations

Pengarang : Teare, Richard - Olsen, Michael D. - Gummesson, Evert -
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Customer relationship management (Manajemen hubungan pelanggan) - Concepts and tools

Pengarang : Buttle, Francis -
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Everyday Indonesian

Pengarang : Oey, Thomas G. -
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Pelaksanaan standard operation procedure di departemen food and beverage

Pengarang : Andrikus, Rymberthus A. Amakora -
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Cost ccounting - Planning and control : Eight edition

Pengarang : Matz, Adolph - Hammer, Lawrence H. - Usry, Milton F. -
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The great fish & seafood cookbook

Pengarang : Ferguson, Judith - Stewart, Jillian - Barry, Peter -
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Manajemen food & beverage service hotel - Buku panduan sekolah pariwisata dan manajer restoran

Pengarang : Soekresno -
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Food and beverage service : 4th edition

Pengarang : Cousins, John A - Lillicrap, Dennis R -
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Understanding the hospitality consumer

Pengarang : Williams, Alistair -
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